Increase the memory_limit and max_execution_time in your php.ini file. Large TecDoc queries require significant resources to parse. Still stuck?
If you are working with TecDoc—the gold standard for automotive spare parts data—encountering the error can bring your workflow to a grinding halt. This error typically appears during the initial setup, after a version update, or when moving the database to a new server.
TecDoc needs to read (and sometimes write) to the data directories. If the web server user (like IUSR , www-data , or NetworkService ) doesn't have permissions, the "loading failed" error triggers. loading data failed check the configuration file tecdoc
Ensure that the path to your data folder is absolute, not relative.
Look for the DATA_PATH or DATABASE_PATH variable. If you recently moved your installation from a local C: drive to a network drive or a different server partition, this path must be updated manually. 2. Database Connection Strings Increase the memory_limit and max_execution_time in your php
Below is a comprehensive guide to diagnosing and fixing the configuration issues causing this error. 1. Verify the config.php or .ini Path
If the database is hosted on the same machine, try using 127.0.0.1 instead of localhost (or vice versa), as some PHP/Web Server environments struggle with DNS resolution. If you are working with TecDoc—the gold standard
Most TecDoc integrations rely on a specific configuration file to tell the application where the data resides.