You can usually only claim compensation 24 hours after your train has arrived at its destination.
Note: Recent legislative attempts aim to restore these 2021-style rules by 2026, though this remains a point of legal dispute. Media Distancia (Mid-distance): 15+ minutes: 25% refund. 30+ minutes: 50% refund. 60+ minutes: 100% refund. Regional & Regional Express: 30+ minutes: 25% refund. 60+ minutes: 100% refund. How to Use the Automatic Menu
The (often associated with the "IA11" internal reference) is the digital portal where passengers can claim refunds for train delays based on the company's Punctuality Commitment . While the 2021 system was highly generous, the policy underwent a significant change on July 1, 2024, which now requires longer delays for the same compensation levels. Guide to Renfe Compensation (2021 vs. Current)
You will need your Ticket Number (Número de billete) found on your PDF or physical ticket. Choose Your Payment Method: Same Payment Method: Cash or credit card refund.
100% refund of the ticket price. 2. Historical Context: The 2021 "IA11" Rules